How to Issue a Return

  1. Fill all the fields of the return application form on our site
  2. Specify the order and item number
  3. Choose the time for courier arrival

Quality Goods Return

For return of the quality goods, we compensate cost of goods only. Delivery charges are not compensated. Same works for a partial return of quality goods – delivery charges also won’t be compensated.

You can return an item or entire order if it meets requirements below:

  • Both item(s) and its package should be saved in their oriniginal conditions
  • Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
  • The return application should be submitted within a 14 days from the purchase.
  • The returning item is not included in the list of non-refundable goods.

Defective Goods Return

You can return defective goods with the full refund of the both order price and shipping expenses. In case of partial return, shipping expenses are not compensated.

We consider item defective, if it meets one of the following conditions: items with the wrong article, color, style, quality, size.  Differences in layout and design elements won’t be considered as the indicator of non-quality product.

Refunds are made within 5 working days from the moment we receive the returned product, you’ll recieve a relevant email notification. If refund is issues to a bank account, refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.

 Por lo general , los pedidos son entregados antes de 24 horas si es local ( Lanzarote ). 

A nivel insular ( Islas canarias )  son entregados en un periodo de 5 a 7 días hábiles.

En caso de envios a la Peninsula  son entregados en un margen de 10 a 15 dìas hábiles.

Al extrangero dependiendo del Pais .

La promesa de entrega pactada por parte de nosotros comienza  a correr a partir de la aprobación del pedido , la cual se notifica a través de correo electrónico .

Una vez que tu pedido ha sido enviado , recibirás un correo electrónico informándote que ya sido entregado a la trasportadora .

La entrega es gratuita en todo Lanzarote , para otros destinos  el valor depende de la cantidad , peso , volumen del paquete .

 

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